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IBM Commerce Solutions Selling/Order Mgmt Sales Mastery Test v1 Sample Questions:

1. What component of IBM Sterling Order Management allows companies to efficiently handle returns and exchange processes?

A) SterlingCollaboration Network
B) Reverse Logistics
C) Sourcing and Scheduling
D) Vendor Management

2. How does WebSphere Commerce support the business need of running multiple sites or micro-sites?

A) Widgets
B) Starter store sites
C) Site Management Tools
D) Extended sites

3. How do today's customers interact with a brand?

A) None of the above.
B) Customers are increasing using only a single channel for all their interactions.
C) Customers expect a dedicated and independent system for each channel for more focused service.
D) Customers expect the brand to provide a seamless and consistent cross-channel
experience.

4. What are the solution capabilities of WebSphere Commerce platform?

A) Sell across direct and extended channels.
B) Support for marketing and merchandizing across channels.
C) Both A and B.
D) Manage enterprise wide product and customerinformation

Solutions: