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IBM 000-591 Exam Syllabus Topics:

IBM Fundamentals of Applying Tivoli Service Delivery and Process Automation Solutions V3 Sample Questions:

1. A customer is planning to implement an IBM SmartCloud Control Desk solution. When should it be recommended to use IBM provided pre-installed VM images?

A) When there will be more then 50 concurrent users, and time to value is critical for the project.
B) When there will be more then 50 concurrent users, and the customer wants to have multiple JVMs.
C) When there will be no more then 50 concurrent users, and time to value is critical for the project.
D) When there will be no more then 50 concurrent users, and the customer wants to reuse an existing database environment.

2. A customer has invested in a resource monitoring and service availability solution. Which process would improve the benefits of the monitoring solution?

A) Incident management
B) Compliance management
C) Lifecycle management
D) Event management

3. How is a power user of an IT asset and service management system defined?

A) A user who has the ability to use advanced features of the system which are beyond the abilities of regular users.
B) A user who is an expert in programming additional features to the system which will be used by other users.
C) A user who is responsible for management of the system administration team.
D) A user with the highest level of authorization to access the system.

4. Which business process can be implemented with a CMDB solution?

A) Configuration item audit and reconciliation
B) Database discovery
C) Software configuration management
D) Change management

5. Which type of solution can be used to incorporate customer information to easily track order status and simultaneously coordinate manufacturing, inventory, and shipping across different locations?

A) Workflow-driven change process
B) Service catalog
C) Enterprise resource planning
D) Cost management

Solutions: